Civitas Rethymnae - Rethymno (Crete)

20 El. Venizelou Str., Rethymno (Crete), Greece, 74100show map
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Rooms and Guests
2Guests1room
Highlights
8
FabulousBased on  20 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Greece

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Overview

Civitas Rethymnae is a 4-star venue positioned about 29 km from Psiloritis National Park. Founded in 1650, the hotel underwent a renovation in 2008. This 4-star hotel also offers a storage room, a designated place for smoking and a safe deposit box.

This property is located in old Rethymno, a few minutes’ walk from The Venetian Fortezza. This hotel, situated 26 km from Historical, offers easy access to restaurants and cafés.

The venue is set next to stores and boutiques.

Souda airport is situated within a 40-minute drive from Civitas Rethymnae.

Rooms

This comfortable property features individual climate control, satellite television and a sitting area. The modern rooms offer view over the sea. The rooms are equipped with en suite bathrooms fitted with a hairdryer, a spa bathtub and free toiletries.

Eat & Drink

A buffet breakfast is served every morning in the bar where guests can enjoy warm atmosphere. The beach restaurant serves regional dishes. Guests are invited to the onsite cocktail bar to unwind with a drink. Petrino and Yum...me!! offer an assortment of dishes within 50 meters of the property.

Services

Airport shuttle bus service, medical service and laundry facilities are available at this hotel.

Relax

The hotel features a sun deck, deckchairs and a swimming pool for a pleasant stay.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible at a location nearby at EUR 14 per day.

Year renovated:   2008.  Number of rooms:   12.

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Facilities
Wi-Fi
Parking

EUR 14 per day

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Outdoor dining area

Restaurant buffet

Cafe

Snack bar

Shuttle

Paid airport shuttle

Swimming pool
Spa and relaxation

Jacuzzi

Massage

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Self-service laundry
  • Medical facilities service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Outdoor dining area

Business

  • Business services

Children

  • Cots

Spa & Leisure

  • Swimming pool
  • Sun terrace
  • Leisure/ TV room
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • City view
  • Atrium view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Dining table
  • In-room desk
  • Rollaway beds

Bathroom

  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 14:00-21:00FREECheck-out09:00-12:00FREE
Children & extra bedsAll children0 - 2 yearsCotFREEAll children3 - 12 yearsExtra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
Histrorical and Folk Art MuseumHistrorical and Folk Art Museum1000 ft
Centre of Byzantine ArtCentre of Byzantine Art1000 ft
Archaeological Museum of RethymnoArchaeological Museum of Rethymno1000 ft
Historical and Folklore MuseumHistorical and Folklore Museum1400 ft
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PetrinoPetrino100 ft24 Venizelou Sofokli St.
TassosTassos300 ftEl. Venizelou Street 37
Petite fleurPetite fleur400 ftVenizelou Eleftheriou 36
Yum...me!!Yum...me!!600 ftEleftherios Venizelou 47
Cremeria Vienna RethymnoCremeria Vienna Rethymno600 ftEL.Venizelou 12
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Getting around
Airports
Souda (CHQ)21.8 mi
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Reviews
7.8
FabulousBased on  20  reviews

Rating by category:

10.0
Location
  • 9.6
    Exclusive

    Hotel Management was extremely responsive. They went above and beyond to ensure a great stay and that all our needs were addressed. They even spent considerable time helping us to arrange travel from Crete to Mykonos. I cannot say enough about how helpful the management was.

  • 9.2
    Superb

    We had a perfect stay in Civitas Rethymnae. We were there for a 1 week holiday. The hotel is located at the boulevard with view at the sea. The staff was very friendly and helpfull. There are only a few rooms, which makes the contact more personal than in big hotels. They like to have a short personal chat, and you feel like coming home after a trip to the city. The room was spacious, clean and luxureous. We had the fortezza suite with old town few. The jacuzzi provided nice relaxing moments after a day walking to the beautiful place of rethymno.In the evenings we spend lots of time at the balcony. Every morning we had breakfast at the terrace, with bread, toast, coffee and tee, juice, tomatoes with cheese and fresh fruit. Although you cannot choose the breakfast yourself, there is enough to eat and it was no problem to ask for some extra bread etc. We were there during the election period, but we did not experience any troubles. The Greek people were very kind and there were no demonstrations etc. We had a perfect relaxing stay at this hotel.

    The first night we stayed at a room with atrium view. This room has no windows to outside and the air conditioning was not able to cool the room down to acceptable temperatures. The staff solved this problem perfectly by giving us an other room with the old town view and sending a mechanic for the airco. The bathroom has a jacuzzi wit shower, but there is no separate shower with a cabin. On the website of Booked.net it is mentioned that there is a Spa and Fitness facilities. They are not there. It is further stated that all the rooms have a balcony. We were fortunate to have a room with the balcony, but there are only 2 rooms with balcony, 1 looking at sea and 1 towards the old town (our room)

  • 9.2
    Superb

    Excellent position. Friendly stuff and beautiful room (almost an apartment) on 2 floors. Delicious breakfast with coffee, toast with ham and cheese, eggs, sausages, and nutella crep! The owner is a really funny woman!

    Everything was awesome.. Only in the room you couldn't reach the wifi connection.

  • 5.8
    Guest rating

    The location was excellent in the old town and close to the beach. The rooms were beautifully appointed. Restaurant staff were friendly and helpful always.

    The hotel staff were poor and their service was sloppy. Hot water wasn't working for a few days and we were given no updates or apologies. The room was also never made up well - something was always missed in the clean-up.

  • 7.4
    Very good

    The room was great! It looked beautiful and the bed was very comfotable.

    We missed the things in the bathroom. No body lotion etc.

  • 4.6
    Guest rating

    The boutique like hotel had a baroque type of furnishing and decoration. The mattress was excellent, there were 3 TVs, the a/c was very good. It would take a 9.5/10 for a three star hotel, and an 8/10 for a four star. For such a central position it is located the noise in the room was minimal.

    It was a two store room but It was really tight and elongated. Photos in the websites are misleading in terms of size (wide camera lenses). The window had a curtain which could not get closed and it was full of dust. The bathroom was very small. There was no full-time reception. There were no soap and toiletries in the bathroom, we had to ask and they brought us conditioner instead of shampoo. The towels were a disgrace, very worn and teared. The toilet not shown as professionally disinfected. The breakfast was moderate. Some of the stuff were ok, some others were impolite. The price seemed at first ok for a five star, but eventually it was a lot for what we got. Not an elevator, many stairs. We would recommend it for a 3.5 stars and much less than 90 Euros we paid. For a 5 star, not recommend it.

  • 7.4
    Very good

    het verblijf was goed een prachtig hotel maar moet aangeschreven worden als aparthotel daar er ook een kleine keuken aanwezig is en het als gebruik als hotel toch vrij prijzig is. Maar het is prachtig gelegen in de oude stad in een gerenoveerd oud herenhuis alleen een beetje duur .

    spijtig was er geen zwembad enkel de zee

  • 6.6
    Good

    proximite du centre ville et de la plage

    personnel limite pour un hotel de 5 etoiles

  • 6.6
    Good

    Die Suiten sind sehr geschmackvoll und luxuriös ausgestattet. Es gab 3 Fernseher, die allerdings nur griechische Programme empfingen. Das Personal war zwar freundlich, schien aber unter Druck zu stehen. Die Lage an der Uferpromenade war gut, direkt gegenüber kann man schwimmen und auch zum Strand kann man gut zu Fuß gehen. Die Ausstattung in den Appartments war komplett (Bügeleisen und Bügelbrett, Mikrowelle, Wasserkocher, Spülmaschine, ...) Das Frühstück war gut.

    Die Mitarbeiter entsprechen in keiner Weise dem Standard eines 5-Sterne-Hotels. In 2-Stern-Hotels war der Service besser. Es schien, als hätte vom Personal noch niemand in der Hotelbranche gearbeitet. Es wurde mit größtem Druck auf einer Barzahlung bestanden, obwohl die Zimmer bereits mit Kreditkarte vorausbezahlt hätten sein sollen (prepaid). Als Erklärung gab der Manager an, dass sie von den Kreditkarten wegen einer Einkommenspfändung nichts mehr abbuchen können bzw. wollen. Es ist nicht entspannend, wenn man im Urlaub eine Doppelbezahlung fürchten muss. Es wurde bei den aktuellen Aufwendungen gespart (Toilettartikel, Bettwäsche, Frühstück - obwohl dieses gut war) Wir hatten zwei Suiten mit "Blick auf die Altstadt und das Kretische Meer" gebucht, die beide laut Beschreibung einen Balkon haben sollten. Zuerst wollte man uns ein Zimmer mit Fenster zum Stiegenhaus ("Atriumzimmer") geben, was erst nach Reklamation geändert wurde. Allerdings hatten beide Zimmer keinen Balkon, eines ging zum Meer hinaus, das andere zur Einkaufsstraße. Insgesamt hatte man das Gefühl, dass man aufpassen muss, nicht über den Tisch gezogen zu werden. Sehr schade, denn das Haus selbst könnte sehr stilvoll sein. Die Kaffeetassen zum Frühstück waren mehrmals schmutzig. Es gab keine Rezeption.

  • 5.8
    Guest rating

    Hôtel proche à la fois du centre de la vieille ville de Réthymnon et de la plage. Petit déjeuner servi en face de la mer et du port.

    Personnel ne parlant pas l'anglais mais uniquement le grec ; seule la patronne parlait anglais mais n'était pas toujours à l'hôtel. Petit déjeuner copieux mais pas varié.

  • 7.4
    Very good

    Schönes Hotel in zentraler Lage große Suite mit ca. 50 Quadratmetern über zwei Geschoße sehr, sehr gutes Preis-Leistungsverhältnis für eine große Suite Insgesamt hat uns der Aufenthalt gut gefallen.

    Die Hotelbeschreibung stimmt teilweise nicht! Bei unserem Zimmer fehlte der gebuchte Balkon, was sehr ärgerlich war. Reklamation wurde zwar freundlich entgegengenommen, Balkon haben wir trotzdem keinen bekommen. Das Hotel hat insgesamt nur 2 richtige Balkone, einen in Richtung Meer und einen zur Altstadt. Die Zimmer mit "Altstadtblick" haben nicht die angeführte schöne Aussicht sonder führen nur in eine Nebenstraße. Aber immer noch besser als die Zimmer mit "Atriumblick". Die haben den Balkon und alle Fenster ins Stiegenhaus=Atrium!

  • 10.0
    Exclusive

    FR : Hôtel avec beaucoup de charme et idéalement situé dans les ruelles de Rethymno. Les chambres sont très confortables et l’accueil du personnel très bon. A conseiller. Par exemple, nous avons été surclassés dans une suite alors que nous avions payé pour une chambre simple. Très bel hôtel. EN : Charming hotel, with good situation in the center city of Rethymno. Rooms are very comfortable, and the welcome is very good and pleasant. To recommend. For example we have been upgraded in a suite whereas we’ve paid simple room. Very beautiful hotel.

  • 9.6
    Exclusive

    Le confort, le design, la situation geographique, le studio spatieux, la gentillesse des patrons. Cet etablissement n'a pas de reception classique et ressemble plutot à des chambres d'hotes deluxe qu'à un hotel. Nous le recommandons malgré les petits details à ameliorer

    Le petit dejeuner est bon, servi en terasse, mais n'est pas en phase avec les autres prestations de l'hotel. Le personnel du service ne sont pas professionels et ne parle ni anglais ni francais.

  • 9.2
    Superb

    Super établissement que nous avons eu à demi prix, ce qui valait vraiment le coup. Super baignoire avec jacuzzil, cuisine bien équipée et très bon lit tout confort. Etant donné qu'il ne faisait pas très chaud nous avons aussi bien apprécié le chauffage réglable (cela change des climatisations qui font beaucoup de bruit).

  • 6.6
    Good

    Άνετο και μεγάλο δωμάτιο. Καλά εξοπλισμένη κουζίνα για χρήση από οικογένεια. Πολυτελές μπάνιο. Βολική τοποθεσία, στο ιστορικό κέντρο του Ρεθύμνου.

    Κάπως σκοτεινά δωμάτια. Έλλειψη φυσικού αερισμού σε όλα τα δωμάτια (το δικό μας δωμάτιο δεν διέθετε). Επιπόλαια καθαριότητα κατά τη διάρκεια της διαμονής. Φτωχό και μονότονο πρωινό (βαρετό ήδη από τη 2η μέρα). Κακό εστιατόριο. Ευγενικό και πρόθυμο service, αλλά αναποτελεσματικό πιθανώς λόγω έλλειψης εκπαίδευσης και κυρίως οργάνωσης. Απουσία υπεύθυνου manager.

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Highlights
8
FabulousBased on  20 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Greece

Use Badge
Good to know
Check-infrom 14:00-21:00FREECheck-out09:00-12:00FREE
Children & extra bedsAll children0 - 2 yearsCotFREEAll children3 - 12 yearsExtra bed
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Souda (CHQ)21.8 mi
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Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
2Guests1room
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